Privacy and Cookies Policy

PRIVACY

At Protein Pow Ltd (“Protein Pow”), we value our relationship with you and are committed to maintaining your trust and confidence. This privacy policy explains how we collect, use, share, store, and protect information that you provide to us. You agree to the terms of our privacy policy by using this website: proteinpow.com.

YOUR PERSONAL DATA

Where customers use our web shop (operated via shopify) they have the option to store their personal data by creating an account to make future purchases more efficient. We use this personal data to assist in order fulfilment. This information is exclusively used for fulfilling orders and is not used for other marketing purposes or given to third parties, other than for essential order fulfilment purposes. You are entitled to access the personal information that we hold, ask for it, and/or ask us to permanently delete it in accordance with EU data protection regulations. Email your request to hello@proteinpow.com.

SHOPPING

Our Protein Pow shop operates via Shopify. Protein Pow does not store credit card details nor do we share any of your details with 3rd parties. The Protein Pow checkout is provided by SagePay, Elavon, and Paypal, your payment is secured comprehensibly within our website by an authorised and secure SSL (Secure Sockets Layer) certificate.

Protein Pow protects all your personal data and privacy in accordance with UK Data and Protection Law. Strict security measures are in place and rigorous procedures to ensure that the storage of your personal information is safe. By placing an order on Proteinpow.com we collect your name, email address, mailing address, phone number and credit card information. From time to time we will record the products you are interested in and the history of your purchases. Your personal information will not be used for any purpose other than to inform you of offers and newsletters if you have agreed to receive marketing material in your account. To access and read our terms and conditions in greater detail, click here.

 

COOKIES

Cookies are a small piece of data sent from this website and stored in a user’s browser while the user is browsing this website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s activity.

This website tracks anonymous visitor information that is recorded by Google Analytics and used to determine site traffic for the purpose of determining traffic growth and site statistics. This information is never shared or sold. Furthermore, this information is gathered through the use of cookies, which you have the liberty to turn off at any time by modifying your Internet browser’s settings. Click here to access specific instructions on how to block and remove all cookies from your browser/s.

LINKS

This Website contains links to other sites. Please note Protein Pow Ltd is not responsible for the privacy practices or the content of any other website to which we link.

MAILCHIMP

As part of the registration process for our monthly e-newsletter, we collect personal information. As of the 25th of May 2018, all the data we hold will be GDPR compliant. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t event rent, sell, or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly at hello@proteinpow.com.

WORDPRESS & SHOPIFY

Shopify is necessary for user accounts on our web shop. It stores shipping & billing information to make repeat purchases easier. Customers using our web shop are not obliged to create an account and store their data but may instead check out as a guest. In the event users decide to create an account for the purpose of making repeat shopping easier, they will be asked to create a password. We do not hold information about user’s password. Users must keep their password confidential and must not disclose it or share it with anyone.

GOOGLE ANALYTICS

When somebody visits www.proteinpow.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

PRIVACY POLICY CHANGES

By using our web site, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally. If we change our Privacy Policy, we will publish those changes right here on this page. If you have any questions or concerns about our collection, use or disclosure of your personal information, please drop us a line at hello@proteinpow.com.

To make sure we’re always at the top of our game, we reserve our right to make any changes and updates to the privacy policy without giving you notice as and when we need to. We’ll always make sure that the most up to date privacy policy is posted on our website though, so you can check it out whenever you like.

HOW TO CONTACT US

If you have any questions or concerns about our collection, use or disclosure of your personal information, please drop us a line at hello@proteinpow.com.